At Farwa Mart, customer satisfaction is our top priority. If you receive an incorrect, different, or incomplete order, you can apply for a return or exchange within 7 days of delivery.
Conditions for Return:
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The item must be unused, unwashed, and in its original packaging with all tags attached.
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Return requests must be submitted within 7 days of receiving the order.
Applicable Situations:
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You received the wrong product (order ghalat).
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The item delivered is different from what you ordered (mukhtalif).
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Your package is incomplete or missing items (na mukamal).
How to Claim: To initiate a return or report an issue, please contact us via WhatsApp or email within the 7-day window with your order details and pictures of the received item. Once inspected and approved, we will process your replacement or refund accordingly.